Notice of Resumption of One Harmony Sign-Up and Sign-In Functions
Dear One Harmony Members,
Thank you very much for your continued support of One Harmony.
We are pleased to inform you that the sign-up and sign-in functions for members, which had been temporarily suspended in order to repair system integration issues, partially modify certain programs, and conduct re-inspections, resumed operation from 10:00 a.m. on Tuesday, May 19.
We sincerely apologize to all members for the considerable concern and inconvenience caused over this extended period.
[Services Resumed Following the Restoration of Sign-Up and Sign-In Functions]
Sign-in to member accounts
Reservations for member accommodation plans at domestic and international hotels after signing in
Reservations for Stay Award benefits (complimentary stays using points)
New member registration
[Services That Remain Unavailable]
Online point redemption
(Exchange for common-use vouchers, and mileage/point exchanges(Note))
(Note) The exchange for common-use vouchers, mileage/point exchanges, and related services are scheduled to resume from mid-June onward.
The exact timing of the resumption will be announced separately.
We will continue our efforts to stabilize and improve the quality of our system environment, and strive to provide a secure and reliable experience for all members.
Through continued service improvements, we are committed to restoring your trust as quickly as possible.
Thank you once again for your continued support of One Harmony.
.....................................................................
One Harmony is a complimentary membership program with no enrollment or annual fees, available at Okura Hotels & Resorts, Nikko Hotels International, and Hotel JAL City.
Members can earn points each time they stay at participating hotels, along with enjoying a wide range of exclusive benefits. Use it across Japan and around the world.
For hotel stays, the number of points you earn increases significantly.
In addition, points are earned for every ¥100 spent.
Each time you earn or redeem points, the expiration date of all your points is extended to 24 months from the date of your most recent activity.
Your points will remain valid until 24 months after the date they were last used.
As long as you continue to use the program, your points will not expire.
At the time of the program revision, the expiration date of any points you currently hold will be updated to 24 months from the date of the program revision.
A new tier, Exclusive Plus, has been introduced within the Exclusive status category.
With changes to the number of points earned for hotel stays, members will be able to upgrade their status faster than ever before. In addition, the qualification criteria for status levels have been revised.
The qualification assessment period will run from January to December 2026. Status benefits are scheduled to take effect from April 2026 onward.
Eligible Members: Royal, Exclusive, and Exclusive Plus members
15% off the Best Available Rate for Suite and Deluxe category room types.
Applicable Restaurant: 1F Style Kitchen
This benefit is available when using the restaurant for lunch or dinner.
Please make a reservation at least 3 days in advance and mention that you would like to use the anniversary benefit.
Please present your membership card on the day of your visit.
Suite Category: 50% off the Best Available Rate
Deluxe Category: 30% off the Best Available Rate
Breakfast is not included.
Eligible Members: All members
Receive 10% off food and beverage orders.
Applicable Restaurants: Style Kitchen and Cafe & Bar
Eligible Members: Royal, Exclusive, and Exclusive Plus members
Receive a complimentary one-level room upgrade from the room type originally reserved.
Please note that this benefit is subject to room availability and may not always be available.
Eligible Members: Exclusive and Exclusive Plus members
Late check-out is available for up to 3 hours beyond the regular check-out time (11:00 a.m.).
Please note that this benefit is subject to room availability and may not always be available.
Eligible Members: Exclusive Plus members, the member themself, and up to two guests staying in the same room.
Children sharing a bed are not eligible.
Complimentary breakfast is provided.
Applicable Restaurant: Style Kitchen
Eligible Members: Royal, Exclusive, and Exclusive Plus members, plus one guest staying in the same room
Choose one of the following benefits:
Early Check-In
Check-in is available from 2:00 p.m. instead of the regular 3:00 p.m.
Discount on Underground Paid Parking
Guests staying at the hotel normally pay ¥2,000–¥3,000, but will receive a ¥500 discount.
Subject to parking availability.
Discount on Massage / Shop Purchases
Receive 5% off at 1F The Shop and 2F KS Salon (limited-time operation).
You can use points to upgrade your room.
Payment with points is also available.
Redemptions start from 500 points, with 1 point equivalent to JPY1.
